Nowadays, many democracies are facing, as a growing problem, a breach of
communication between citizens and political representatives, resulting in a low citizen
participation in political decision-making and during public consultations, leading to a
low engagement. Therefore, it is fundamental to generate a constructive ...»»»»
Nowadays, many democracies are facing, as a growing problem, a breach of
communication between citizens and political representatives, resulting in a low citizen
participation in political decision-making and during public consultations, leading to a
low engagement. Therefore, it is fundamental to generate a constructive relationship
between the public administration and the citizens by solving their needs. This
document contains a useful literature review of the gamification topic and e-government
services, providing a conceptual background and presents a selection and analysis of the
different gamification applications found. Three lines of research gaps were identified,
with a potential impact on future studies.^^^^