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How to Gamify e-government services? A Taxonomy of Game Elements

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dc.contributor Universitat de Vic - Universitat Central de Catalunya. Grup de Recerca en Tractament de Dades i senyals
dc.contributor Universitat Politècnica de Catalunya
dc.contributor.author Contreras, Ruth S. (Ruth Sofhía)
dc.contributor.author Eguía, José Luis
dc.date.accessioned 2022-03-16T08:28:51Z
dc.date.available 2022-03-16T08:28:51Z
dc.date.created 2022
dc.date.issued 2022
dc.identifier.citation Contreras-Espinosa, R. S., Eguia-Gomez, J.L. (2022). How to Gamify E-Government Services?: A Taxonomy of Game Elements. Dins Oscar Bernardes, Vanessa Amorim António Carrizo Moreira, Handbook of Research on Cross-Disciplinary Uses of Gamification in Organizations. (p. 86-104) es
dc.identifier.isbn 9781799892250
dc.identifier.uri http://hdl.handle.net/10854/7047
dc.description.abstract Gamification has been employed in e-government services domain over the past twenty years. The literature shows that gamification still lacks formal definitions to support the design of gamified strategies in e-government platforms and services. This document displays a taxonomy of game elements for e-government services. Authors first identified and analysed the game elements commonly employed by gamification frameworks and models focused on e-government services. Next, researchers determined a taxonomy composed of gamification elements for egovernment services. The gamification elements are: Reputation, Competition, Cooperation-Team, Social interaction, Progress bar, Reward-prize, Level, Badge, Point, Ranking-Leaderboard, Mission, Puzzle, Goal, Customization, Emotion, Vote, User profile, Player roles, Stories, Avatar, Rule, Lifetime, Economy, Imposed Choice-Action, Forum, Chat, Share, Post, Emoticons and Location tagging. All these game elements were collected from the literature. Next, to evaluate the taxonomy, the authors conducted workshops, in 3 rounds, with 19 gamification experts to evaluate the taxonomy. The proposed taxonomy, with 30 game elements, was well accepted of the experts because helps to standardising the game elements employed in e-government services. Authors also believe that the taxonomy created can be used within most existing frameworks, since its definitions cover most of the elements that exist in previous frameworks in e-government services. es
dc.description.sponsorship Co-funded by the Horizon 2020 programme of the Europena Union CO3 project Grant Agreement 822615
dc.format application/pdf es
dc.format.extent 21 p. es
dc.language.iso eng es
dc.publisher IGI Global es
dc.rights Tots els drets reservats es
dc.rights (c) 2022 by IGI Global- All rights reserved.
dc.subject.other Gamificació es
dc.subject.other E-government es
dc.subject.other Game elements es
dc.subject.other Taxonomy es
dc.subject.other user profile es
dc.title How to Gamify e-government services? A Taxonomy of Game Elements es
dc.type info:eu-repo/semantics/bookPart es
dc.identifier.doi https:doi.org/10.4018/978-1-7998-9223-6.ch004
dc.rights.accessRights info:eu-repo/semantics/restrictedAccess es
dc.type.version info:eu-repo/acceptedVersion es

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